student policy

END USER AGREEMENT

The following TERMS AND CONDITIONS form the basis of your contract with FLUENCY1st.CLUB (FFC). Please read carefully as they set out the respective rights and obligations of both you and FFC. By confirming your booking with credit card payment, we are entitled to assume that you have read and agreed to these terms.

In these TERMS AND CONDITIONS “you” and “your” means the person named in the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” means FLUENCY1st.CLUB.

1. MAKING A RESERVATION
i. Only a MEMBER of FLUENCY1st.CLUB can reserve a seat in a CLASS on FLUENCY1st.CLUB. Become a MEMBER of FLUENCY1st.COM for free by submitting a USER NAME and EMAIL ADDRESS on the SIGN UP form.
ii. MEMBERS of FLUENCY1st.CLUB can register for a class by clicking the RESERVE NOW button on any class registration page.
iii. If you reservation is successful, the button will change to RESERVATION PENDING.

2. CONFIRMING A RESERVATION
i. Upon making a successful PENDING RESERVATION for a seat in a CLASS, a MEMBER will receive a CONFIRMATION EMAIL to their registered EMAIL ADDRESS within a few minutes.
ii. The CONFIRMATION EMAIL will contain the DATE, TIME, NEIGHBOURHOOD and PRICE of the CLASS, the TERMS AND CONDITIONS of FLUENCY1st.CLUB, as well as INSTRUCTIONS and a LINK for PAYMENT.
iii. PAYMENT is required to CONFIRM A PENDING RESERVATION.
iv. PENDING RESERVATIONS do not guarantee a seat in the class unless they are confirmed by PAYMENT within 10 minutes of receiving the CONFIRMATION EMAIL.

3. PAYMENT
i. FLUENCY1st.CLUB only accepts PAYMENT via our online PAYMENT SYSTEM. Our system presently accepts VISA, MASTERCARD and AMERICAN EXPRESS.
ii. The FLUENCY1st.CLUB PAYMENT SYSTEM uses the world’s most secure online merchant service, STRIPE.COM.

4. ATTENDING A CLASS
i. Upon PAYMENT CONFIRMATION of a PENDING RESERVATION, you will be granted access to details of the class, including instructions to prepare the class, a map and directions to the location, and a ticket with an RFID code for your class.
ii. Once arrived at the location of a class, you must show your ticket — either on your smartphone or printed out — to be admitted into the class.

5. CANCELLATIONS BY YOU
i. There are no cancellations or refunds within TWENTY-FOUR (24) HOURS of the start of a class.
ii. There are no cancellations or refunds after TWENTY-FOUR (24) HOURS from the time a CONFIRMATION PAYMENT for a class has been received.
iii. A full refund will be provided for CANCELATIONS within TWENTY-FOUR (24) HOURS of PAYMENT for a class, provided the CANCELLATION and request for REFUND do not occur within TWENT-FOUR (24) HOURS of the start of the class, as outlined in Item 5.i.

6. TRANSFERS
i. If you are no longer eligible for a refund, it is possible to TRANSFER your TICKET for a CLASS to another individual.
ii. To TRANSFER your TICKET for CLASS to another individual, you must your request to FLUENCY1st@gmail.com no less than three hours before the start of the class.
iii. Your email must include:
a) Your USER NAME and EMAIL.
b) The NAME, DATE and TIME of the CLASS.
c) The name of the individual that will attend in your place.
iv. Upon receipt of this information, FLUENCY1st.CLUB will inform the teacher of the change, and — if time permits — issue a new ticket with replacement individual’s name.
v. No TRANSFERS shall be allowed except through this process, or without the express written permission of FLUENCY1st.CLUB.

7. CANCELLATIONS OR CHANGES BY FLUENCY1st.CLUB
i. If FLUENCY1st.CLUB, for any reason, cancels a class before it is scheduled to begin, FLUENCY1st.CLUB members will be refunded any payments made for that particular class.
ii. Cancellation and refund for one class does not entitle FLUENCY1st.CLUB members to refunds from any other schedules class.
iii. Classes that begin on schedule, but are subsequently interrupted, cancelled or otherwise delayed may be eligible for a partial or full refund, to be determined on a case-by-case basis by FLUENCY1st.CLUB head administrators.
iv. Cancelled or delayed classes will not be rescheduled; after FLUENCY1st.CLUB provides members with the appropriate partial or complete refund, it is up to the members to re-register for a class.

8. REFUNDS
i. Any partial or complete refunds will be applied as a credit to the credit card used for PAYMENT CONFIRMATION of a class for that member.
ii. FLUENCY1st.CLUB will not provide refunds in cash, bank transfer, cheque or as credit to any other credit card.

9. YOUR CONTRACT
By completing the CONFIRMATION PAYMENT for a class, a binding contract comes into force between FLUENCY1st.CLUB and you. We agree that Canadian law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (“claim”) except as set out below. We both also agree that any claim must be dealt with by the Courts of Canada only.

10. FORCE MAJEURE
Except where otherwise expressly stated in these TERMS AND CONDITIONS, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of “force majeure”. In these TERMS AND CONDITIONS, “force majeure” means any event which we or the supplier of the class(es) in question could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, flood, epidemic, closure of airports or airspace and all similar events outside our control.